Questions?

/ˈkwesCH(ə)n/     a sentence worded or expressed so as to elicit information.

Below are our frequently asked questions. We'll add more as needed to help provide all the information we can. If you have specific questions, please inquire on our Contact page.

 

What is your return policy?

We hope that you enjoy each and every purchase - we strive to provide quality home goods and thoughtful gifts that stand the test of time. However, we understand that sometimes things need to be returned. Unopened and unused items are accepted within 30 days of purchase for a full refund.

What is the expected shipping time?

We will do our best to get things out the door within 5-7 days. With shipping being a bit unpredictable lately, we estimate 1-3 weeks for delivery.

How can I get local delivery?

If you are within neighboring areas of Richmond, VA, we can arrange a drop-off of your order within a day or two. Please add a note to your order requesting local drop-off and your email or phone number and we will reach out to coordinate.

Do you ship internationally?

Currently, we are only shipping within the US. This is especially as we ramp up and can figure things out. We fully anticipate offering additional shipping options in the future, so stay tuned.

When will we see more in stock?

As a small business, we are focused on thoughtful, organic growth and as such can only offer limited stock at a time. If you're interested in something that is out of stock, select "notify me when available" and it'll indicate to us how much additional stock to order - and we'll reach out once it's available.

Do you offer gift cards?

We don't offer gift cards at this time, but hopefully will in the future!

What's with your logo?

We were inspired by the historic "Merchant's Mark" that tradesmen/merchants would use to identify their goods.